Right of Withdrawal for Consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither related to their commercial nor their independent professional activity.

Right of Withdrawal / Withdrawal Policy

You have the right to withdraw from this contract within fourteen days without providing any reason.

The withdrawal period is fourteen days from the day on which

• on which you or a third party designated by you, who is not the carrier, took possession of the goods, or if you have ordered one or more goods as part of a single order and they are delivered together, or
• on which you or a third party designated by you, who is not the carrier, took possession of the last item, if you have ordered multiple goods as part of a single order and they are delivered separately, or
• on which you or a third party designated by you, who is not the carrier, took possession of the last partial delivery or the last item, if you have ordered a product that is delivered in multiple partial deliveries or pieces, or
• on which you or a third party designated by you, who is not the carrier, took possession of the first item, if you have entered into a contract for the regular delivery of goods over a specified period of time.

To exercise your right of withdrawal, you must inform us (Heoken GbR, Plattenfeldstraße 5, 86453 Dasing, Germany, email address: kontakt@heoken.de) with a clear statement (by post or email) of your decision to withdraw from this contract. To meet the withdrawal deadline, it is sufficient that you send the notification of your exercise of the right of withdrawal before the withdrawal period expires.

If you withdraw from this contract, we will refund all payments we have received from you, including the costs of delivery, without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will make this refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of this refund.
We may withhold the refund until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You will bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if this loss in value is due to handling the goods in a way that is not necessary to establish the nature, characteristics, and functioning of the goods.